Heathcote Operations
Heathcote Operations

Hospitality Operations Specialist

National and International Markets

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SERVICES

Pillars of Support

Strategy Development


I craft personalised strategies for your business to achieve sustainable growth and navigate industry challenges effectively:


Brand Start-Up


Brand Scale-Out


Business Restructure


Franchise Performance Director


Brand Operational KPI Management


Non-Executive Director Advice

Bespoke

Creation


I analyse, optimise and enhance efficiency, productivity, and overall performance for long-term success. I create bespoke:


Systems


Processes


Ways of Working

People Development


I support the on-boarding, development and continued progression of leadership team members through:


One-to-One Mentoring


Remote Management Coaching


Further & Higher Education Tutoring


Recruitment Support

Granular Operations


I conduct in-depth Operation Excellence programs, empowering informed decision-making and action planning:


Business Reviews


Brand & Food Safety Audits


Mystery Visits


Hospitality Safaris [market & competitor analysis]

Management

Support


I provide fractional and interim management role cover to support during a period of absence in the following roles:


Central Operations


Project Management


Operations Director


Area Manager

Hourly, Half & Full Day Rates Available

Retainer Requests Welcome

Make an Enquiry

ABOUT ME

A unique career

I started my career journey in the hospitality sector as a bar person at my local local pub at the age of 18. My career journey that led me to becoming an operations specialist for one of the largest Quick Service Restaurant [QSR] brands in the world has seen me learn, exceed and progress through a variety of roles; Retail Auditor, Learning & Development Manger, Area Manager, a Regional Manager, Head of Operations and Operations Director.

I have worked across international and national markets, franchise and equity systems, public and private equity companies, and with over 20 brands in pubs, pub restaurants, hotels, grab and go, and in QSR sectors.

I have the gift of neurodivergence which enables me to to arrive at solutions and big picture strategies which, when coupled with my work experience, allows me to visualise the individual jigsaw pieces that make up that big picture; the systems, processes and behavioural wraps that are required to deliver the strategy, the data points to track and what/when any of the jigsaw pieces need changing or tweaking to deliver world class performance outcomes.

You can review my career on my Linkedin profile 

ABOUT ME

At home


I am a husband, dad and volunteer.


I love: being outside in any weather [so long as I the right clothes on], rivers, seas and beaches, music [in particular live gigs], the colour orange, reading, history, watching and playing sport, keeping fit, banoffee pie, making homebrew and woodwork. 


I dislike: sitting still [enforced inertia], seafood, not doing something properly [do it well, or don't do it at all] and mess and/or disorganisation

ABOUT ME

At work

If I am working with you and your team, you can expect out-of-the-box thinking and personalised solutions that cater specifically to your requirements. Experience the power of creativity and strategic insight, combined with world class execution, working hand-in-hand for your business success.

My Descriptors: Looking back over my career, and having asked my teams to describe me in a few words on numerous occasions, the following words are often quoted: Strategic, Consistent, Creative, Quality Driven, Analytical, Engaging, Tenacious and Fun.

My Strengths: Having taken Tom Rath's STRENGTH FINDER 2.0. my strengths are: Strategic, Learner, Achiever, Input and Connectiveness

My Philosophy: The Heathcote Operations logo is a sailboat called 'Mutare Velo' which is Latin to for "change [or adjust] the sails". The choice of logo and naming is not only a reflection of my love of the sea but also my philosophy, which is summed up in one of my favourite quotes:


"The pessimist complains about the wind. The optimist expects it to change. The realist [leader] adjusts the sails"  by William Ward, with John Maxwell later swapping 'realist' for leader  

RECOGNISED EXCELLENCE

Recommendations

Mike Kehoe

Global Chief Development Officer

Subway

Jay was a huge asset to our business and I would happily work with him again

Richard Dening-Smitherman

Chief Operating Officer

Burger King UK

Jay has demonstrated an ability to lead teams through significant change and manage a successful business during challenging times

Mohammed Abassi

Country Manager

Kout Food Group

Jay is meticulous about project and time management with a keen sense of thought leadership, setting goals and objectives

Gill White CDir, FIoD, Chartered FCIPD

Frazer Grimbleby

Operations Director

Select Service Partners UK Ltd.

Never afraid to make the tough decisions and always displaying the difficult balance of strategic thinking and tactical planning were real strengths

Executive Director

Member Engagement & Learning at Chartered Insurance Institute

Jay is a rare breed of operator - he understands that great, sustainable results come through the development and release of potential in your people

David Grosfils

Director of Operations

Inns & Hotels Division, JW Lees Brewery

His unique, methodical and developmental approach to operations has made him stand out from the crowd

RECOGNISED EXCELLENCE

Awards & Recognition

I strive for excellence and have been honored with prestigious awards and accreditations for my outstanding operations work.

Divisional Operator of the Year

Whitbread Hotels & Restaurants

2005

2006

2007

Regional Operations Manager of the Year

Whitbread Hotels & Restaurants

2009

2010

Select Service Partners

2015

Operations Director Special Contribution

Select Service Partners

2016

GET IN TOUCH

Contact Me

Hospitality Operations Specialist

National and International Markets

 
 
 
 
 
 
 
Heathcote Operations